1. Introduction
Welcome to our educational platform. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our platform.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide:
- Account Information: Name, email address, username, password, profile picture
- Profile Information: Bio, educational background, teaching experience
- Store Information: Store name, logo, description, payment details
- Communication Data: Messages, reviews, comments, support requests
Automatically Collected Information
- Usage Data: IP address, browser type, device information, pages visited
- Cookies and Tracking: Session cookies, preference cookies, security cookies
- Platform Analytics: Resource views, downloads, search queries, time spent
Financial Information
We do not store credit card information. Payment processing is handled by secure third-party providers (Stripe, PayPal, etc.).
3. How We Use Your Information
We use collected information for the following purposes:
- Platform Operation: Account management, authentication, service delivery
- Transactions: Processing purchases, payments, and payouts
- Communication: Sending notifications, updates, and support responses
- Improvement: Analyzing usage patterns to enhance user experience
- Security: Fraud prevention, account protection, platform safety
- Marketing: Promotional communications (with opt-out option)
- Legal Compliance: Meeting regulatory requirements and legal obligations
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your data based on:
- Consent: When you explicitly agree to data processing
- Contract: To fulfill our services and terms of use
- Legal Obligation: To comply with applicable laws
- Legitimate Interests: Platform security, improvement, and fraud prevention
5. Data Sharing and Disclosure
We may share your information with:
Third-Party Service Providers
- Payment Processors: Stripe, PayPal for transaction handling
- Hosting Services: Cloud infrastructure providers
- Analytics: Google Analytics for usage statistics
- Communication Tools: Email service providers
Other Users
- Teachers: Username and store information to buyers
- Buyers: Purchase history and reviews to teachers
- Public Profiles: Store names and resource information publicly
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
Business Transfers
In case of merger, acquisition, or sale, user information may be transferred to the new entity.
6. Data Retention
We retain your information only as long as necessary:
- Account Data: Until account deletion request
- Transaction Records: 7 years for tax and legal purposes
- Communication Data: 3 years from last interaction
- Analytics Data: 26 months aggregated and anonymized
You may request data deletion at any time, subject to legal requirements.
7. Data Security
We implement appropriate security measures including:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security audits
- Access controls and authentication
- Data encryption at rest
- Regular backups and disaster recovery
While we take reasonable precautions, no internet transmission is 100% secure.
8. Your Data Protection Rights
You have the following rights regarding your personal data:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit processing of your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain data processing
- Withdraw Consent: Revoke consent at any time
To exercise these rights, contact us at privacy@yourplatform.com.
9. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Platform functionality and security
- Preference Cookies: Remembering your settings
- Analytics Cookies: Understanding user behavior
- Marketing Cookies: Relevant advertising (with consent)
You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.
10. International Data Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards including:
- EU-US Privacy Shield Framework (where applicable)
- Standard Contractual Clauses
- Adequacy Decisions
11. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect information from children under 13.
Teachers and parents may use resources with children, but accounts must be created and managed by adults (18+).
12. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
13. California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information is collected
- Request deletion of personal information
- Opt-out of the sale of personal information
- Non-discrimination for exercising these rights
To exercise CCPA rights, contact us at privacy@yourplatform.com.
14. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of significant changes by:
- Posting the new policy on our platform
- Sending email notifications
- Displaying prominent notices
Continued use after changes constitutes acceptance of the revised policy.
15. Contact Information
For privacy-related questions or to exercise your rights, contact us:
- Email: privacy@yourplatform.com
- Address: [Your Company Address]
- Data Protection Officer: dpo@yourplatform.com
We will respond to all legitimate requests within 30 days.
16. Filing Complaints
If you have concerns about our data practices, you may file a complaint with your local data protection authority.